TMO Services
- • Providing an estate based office
- • Tenancy Management
- Leasehold Management (Breach of Leases)
- • Responsive repairs and maintenance
- • Management of void properties and sign ups of new tenants
- • Concierge Services
- • Gas Servicing
- • Estate Cleaning
- • Grounds Maintenance
- • Garages
- • CCTV
- • Qualified Major Works (as delegated under the MMA)
- • Residents Consultation, Engagement & Involvement
Lambeth Council Services (through Lambeth Council):
- • Rent Collection
- • Housing Allocation
- • Heating & Hot Water (for Holland Rise House)
- • Water Supply
- • Lifts
- • Door Entry
- • Drains & Sewers
- • Structure of building
- • Asbestos
- • Capital Works / Planned Maintenance (as retained under the MMA)
Garages, Carports, Store Sheds, Bike Sheds and Community Hall
The estate has 25 locked up garages and 22 car ports which residents can rent for parking their vehicles. We also have limited store sheds and free spaces for bicycles and motorcycles within the estate. Please contact the estate office for more details including terms and conditions.
It also has a Community Hall where most of the estate activities are held, but is equally available for residents to rent for their social activities and engagements.
The Community Hall provides residents a palce for hosting their private events in a safe and secured environment while benefiting from the small rental fee applicable.
Estate social events that are held here include: MacMillan Afternoon Tea, International Day, AGM, SGM, and Christmas Party.
The community hall is also used for board, staff and residents training events.
Please contact the Estate Office for more information of the Community Hall
TMO Service Performance
Since 2008, the TMO has took steps towards complete control of housing services in the estate.
This led to a take-over of more functions in
order to ensure efficient provision of services
and value for money.
The TMO is proud to note that its cost for delivering these services is one of the
lowest in the borough, particularly Concierge, Pest Control and CCTV.
There are other services still being delivered
by Lambeth Council such as Door Entry,
Heating & Hot Water (in Holland Rise House), Lifts, Rent and Leasehold Management.
The TMO is exploring ways of taking over
some or all of these services in order to further improve the quality of delivered services to our residents.
Copies of these policies and service standards are available online and at the estate office:
Our Policies & Service Standards
Complaints:
If you want to contact us to make a complaint, please contact the Estate Office for our Complaints Policy and Procedure. Otherwise you can also fill out a contact us form to make a complaint.
For Lambeth Council Services:
You can contact Lambeth Council at: complaints@lambeth.gov.uk
TMO (Survey of Tenants and Residents) STAR Reports 2013-2016
| Year | Angell Town RMO | Blenheim Gardens RMO | CETRA | Cottington Close RMO | Cowley RMO | Holland Rise & Whitebeam Close TMO | Loughbourg EMB | Roupell Park RMO | Waltham Estate RMO | Wellington Mills Housing Co-op |
|---|---|---|---|---|---|---|---|---|---|---|
| 2013 | 51.90% | 85% | 86.30% | 83.80% | 64.70 | 87.80% | 63.30% | 70.40% | 62.20% | 76.30% |
| 2014 | 62.80% | 82.20% | 89.80% | 84.40% | 63.70% | 91.90% | 66.10% | 75.10% | 73.80% | 74.90% |
| 2016 | 65.08% | 88.38% | 84.62% | 81.15% | 75.96% | 94.27% | 65.23% | 75.95% | 73.33% | 73.93% |
Estate Improvement Projects
- The last 12 years have witnessed remarkable improvements and regeneration of internal and external parts of estate properties solely funded by the TMO through our surplus funds.
External Improvements:
External improvements carried out by the TMO:
The last 12 years also witnessed significant improvements to the external parts of the estate. These include;
i) A new bike shed giving residents a space for parking their bicycles.

ii) Renovation of the Nursery Room to a Community Hall providing residents a cheaper and convenient facility for holding private events such as birthdays, anniversaries and meetings (funded from Grant Aid).

iii) Renovation and painting of storage sheds in Whitebeam Close.
iv) Painting of communal corridors in Holland Rise House where
residents in each floor chose the colours for their floors.

v) Laying of floor tiles in Holland Rise House.
vi) Painting of fences and gates in the estate.
vii) Installation of more CCTV cameras to help monitor anti social behaviour
viii) Installation of a new electronic gate for the garage and carport area
ix) Paving of footpaths in Whitebeam Close
x) Improvements to garden beds in Holland Rise House and Whitebeam Close.
xi) Improvements to the external part of the garage and carport building

xii) Replacement of Holland Rise House front entrance paving


| Financial Year | Cost |
|---|---|
| 2008-09 | £10,117.33 |
| 2009-10 | £28,444.00 |
| 2010-11 | £19,944.65 |
| 2011-12 | £36,392.88 |
| 2012-13 | £36,456.14 |
| 2013-14 | £50,666.86 |
| 2014-15 | £69,992.29 |
| 2015-16 | £52,537.97 |
| 2016-17 | £31,350.76 |
| 2017-18 | £7,987.20 |
| 2018-19 | £2,535.00 |
| 2019-20 | £15,486.95 |
| TOTAL | £361,912.03 |
Area Offices
Contact Lambeth Housing Management
Lambeth Housing Management
PO Box 41091
London
SW2 1XZ
Tel: 0207 926 6000
For General Enquiries & Repairs
Tel: 0207 926 6000
Or by logging on to your tenants/residents account
Mon-Friday: 8.00am – 8.00pm
Saturday: 8.00am – 1.00pm
For Out of Hours Emergency Repairs:
To report emergencies outside of working hours and during bank holidays, call 0207 926 6666
For Rents Team
Tel: 0207 926 8790
Email: RentsTeam@lambeth.gov.uk
For Home Ownership
Tel: 0207 926 1116
