The structure and services under which the TMO operated were covered by the 1994 Modular Management Agreement (MMA).
The management team was made of board members and staff who oversaw the delivery of delegated services – mostly repairs and maintenance. Board members were more hands on and directly involved in the day to day running of services.
Services were mostly delivered by in-house staff including day to day repairs, cleaning, and grounds maintenance, headed by the Estate Manager who oversaw the management of staff and reported to the Board. There was a Worker Liaison Officer – (a board member) who served as a liaison between staff and the Board.
The delegated services carried out by the TMO included: cleaning, grounds maintenance, responsive repairs, residents dispute, tenancy management - (then limited to investigation of nuisance and anti social behaviour with a referral of legal stages to Lambeth Council).
Other services in the estate were managed by Lambeth Council including concierge, garages, pest control, CCTV, gas servicing (both in Holland Rise House & Whitebeam Close), lifts and tenancy enforcement